About Me
An Information Technology Engineer with an experience in ICT Helpdesk Assistant passionate about software development, enjoys problem solving and brings creative ideas from areas including artificial intelligence, graphical designing and web application.
Software & Web Developer.
Since young age I had an urge to create an application which everyone can use. Upon signing myself up on a coding course that concentrates on web & software development, I am confident I have gained a wealth of experience for joining the web/software developer community.
- City: London, UK
- Training Provider: IT Career Switch / Codecademy
- Degree: Bachelor of Information Technology Engineering
- Current Role: ICT Support Assistant / ICT Field Assistant
Skills
I have worked with following languages and frameworks.
HTML
CSS
Bootstrap
PHP
JavaScript
SQL
Unity
JQuery
C#
Python
Java
ASP.net
Curriculum Vitae
Below is the progress of my education and career. You can download my CV using below button.
Summary
Lavin Marques
Innovative and deadline-driven Full-Stack Developer with 2+ years of experience in studing and developing personal projects. Quick to learn, adapt to new environments and welcome new challenges.
Education
FULL STACK DEVELOPER CODING COURSE WITH EMBEDDED CODECADEMY MODULES
2022 - 2023
IT Career Switch
Modules Completed
- Full-Stack Engineer Career Path (with SQL)
- jQuery (with AJAX)
- Python 3
- PHP
- Java
- C#
Level 6 Bachelor of Information Technology Engineering
2015 - 2019
Goa University, Goa, India
Science
2013 - 2015
Fr Agnel Higher Secondary School Pilar, Goa, India
Professional Experience
ICT Helpdesk Assistant / ICT Field Assistant
2020 - Present
Imperial London Hotels Limited, London, UK
- Managing agency staff across multiple projects and delivering first and second-line support increasing the efficiency by 30%.
- Executed the creation, and deployment of Windows image with MDT and WDS for a 25% faster setup.
- Providing excellent customer service by responding to Active Directory and AD Group Policy, improving end-user satisfaction up by 35%.
- Developed support guidelines, trained new IT staff, and recorded helpdesk requests, improving operations by 20%.
- Designing end-to-end WiFi solutions for multiple properties, improving connectivity by 40% and reducing user complaints by 60%.
- Worked with vendors to address technology problems, which boosted efficiency by 30%.
